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Dashboards: Executive Information Systems -Graphical displays for decision making needs
Author: BQu Date: October 2011
It is revealed that executives spend the equivalent of at least one day a week gathering the information they needed to make decisions. They also frequently rely on summarised briefings provided by their staff which can be subject to a variety of influences such as the desire to suppress or delay negative results. In addition, the actual information collected may be focused on the wrong metrics.
E-Newsletters - Gateway for promoting and enhancing brand image
Author: BQu Date: May 2011
E-Newsletters are a very effective and low-cost method to stay in touch with your customers, prospects, associates and other contacts. They are a great extension to your business’ communication toolkit and offer you and your clients an excellent channel by which you can reach potential and existing customers.
Operations Analysis - Measure and analyse your financial and non-financial factors
Author: Tina Bastian Date: 2010
Business operations are becoming very complex and to survive in the competitive marketplace it is necessary to control costs and improve service. All companies’ today need to be strategically and operationally sentient to survive and meet tomorrow’s challenges. Businesses need to effectively harness their capabilities and to achieve their strategic objectives.
Furthermore companies are separated into different departments and functions with their heads of departments and managers who create their own objectives. This alienates the departmental objectives from the overall organisational objective.
Financial Control - A review of the budgeting process
Author: Romila Dominique Date: 2010
Many companies are in an understanding that budget represents only financial information and that numbers are the important element of the tool and fail to focus on the volume drivers that triggered the financial figures and also to understand the reason behind each and every financial record represented in a budget.
The present situation is that many companies want to develop budgets and use them as a control tool but don’t have a clear understanding on how to focus, plan, develop, compare and evaluate a budget from scratch in an effective manner.
End User Understanding - Do not guess what end users do or think. Ask and Monitor
Author: Jacques de Cock Date: 2009
How many times have you had issues with regard to what End Users think, use or know about a service or a system? In addition how can you reply when a lead sponsor tells you; “All users are fed up/upset/frustrated, etc.” If you are faced with this situation then do not be defensive but make sure you have a fact base on which to validate these feelings.
Engaging Stakeholders - Why creating a dedicated Communication Unit is Vital for Success
Autor: Jacques de Cock Date: 2009
Achieving a project’s objective alone does not translate into success. Success is achieved only when all stakeholders acknowledge the achievements of the project and then they declare the project a success.
To achieve this requires a detailed, consistent and audience oriented communication strategy.
Knowledge Management - Create right sized End User controlled KM tools to ensure optimum Knowledge Sharing
Author: Jacques de Cock Date: 2009
There are many large, companywide and integrated Knowledge Management Systems. Many of these work well for mission critical Corporate Knowledge and high value information, many other areas are less well served due to two main factors:
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The lack of direct relevance to the End Users in their day to day activities
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The lack of adaptability of the systems to the activities and behaviours of the End Users
Internal IT as a Business - Why using a 3CM Model can motivate and direct an Internal IT Department
Author: Jacques de Cock Date: 2009
IT Departments often struggle to create a coherent externally focussed culture and motivate staff to perform beyond the call of duty without resorting to constant monitoring.
One successful option is to evaluate the IT Department in the same way as a company and evaluate it in relation to its “clients” and “competitors”. This enables the organisation to instil a true service ethos and create a competitive view of “being superior to the best in class”.
Market Watch - Why Monitoring Key Environmental Variables Consistently in a Focussed Way is Vital for Long Term Success
Author: Jacques de Cock Date: 2009
Everybody would like to be well informed. About competitors, users, clients, technology, suppliers, legislation, etc.But keeping track of all information sources, distilling the information to address the key business issues and being able to retrieve the right information when required is a big challenge.
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